Legal

Privacy policy

Last updated: 21 October 2026

This privacy policy explains how AppIQ Technologies Ltd ("AppIQ", "we", "our", "us") collects, uses, stores and protects personal information when you use our products and services, including the SOG POS platform (Scan, Order & Get), our websites and related services (together, the "Services").

By using our Services, you acknowledge the practices described in this policy.

1. Information we collect

a. Account information

• Name
• Email address
• Mobile or phone number
• Password (stored only in hashed form)
• Account preferences and settings

b. Order and transaction information

• Order details (items, quantities, options)
• Table number and venue information
• Order history and status
• Payment method used (not card or bank details)
• Receipt, invoice and billing information

c. Guest session information

For guests who order without an account, we collect:

• A temporary session identifier
• A phone number, if you provide one for order updates
• Order details for the session

d. Device and technical information

• Device type and operating system
• Browser type and version
• IP address
• Device tokens for notifications, where you allow them
• Usage and interaction data needed to run and secure the Services

e. Location information

When you scan a QR code at a table, your order is linked to that table. Where a venue uses delivery tracking, a delivery rider's location is shared only while a delivery is in progress and only with the rider's consent. We do not otherwise collect precise location data from guests.

Payment information: card payments are processed by the venue's payment provider. AppIQ does not store card numbers, PINs or banking credentials.

2. How we use your information

• Service delivery: to take orders and send them to the right venue, kitchen or printer.
• Order management: to provide order status updates, confirmations and notifications.
• Payments: to record payment confirmations from the venue's payment provider.
• Communication: to send service messages and respond to support requests.
• Improvement: to understand how the Services perform and fix problems.
• Security: to protect against fraud, unauthorised access and other threats.
• Legal compliance: to meet our legal and regulatory obligations.

We send marketing messages only with your consent, and you can opt out at any time.

3. Sharing and disclosure

We do not sell or rent your personal data. We share it only where needed for legitimate business purposes:

We expect each third party to comply with data protection law and keep appropriate security measures in place.

4. Who is responsible for your data

• AppIQ Technologies Ltd provides the SOG POS software to restaurants and other venues. For guest and order data, we act as a processor on behalf of the venue.
• Venues are responsible for preparing orders, food quality and their own customer service. They are the controllers of their customers' data.
• Payment providers operate independently and are responsible for the financial data they process.
• For our own website, enquiries and customer accounts, AppIQ is the controller.

5. Data retention

We keep personal data only for as long as needed for the purposes in this policy:

• Order data: in line with the venue's agreement with us and legal and tax requirements.
• User accounts: until you ask us to delete your account.
• Guest session data: for as long as needed for operations and support.
• Financial records: as required by law (in the UK, usually six years).

We may anonymise data and keep it for reporting.

6. Data security

We use reasonable administrative, technical and organisational safeguards, including:

• Encryption of data in transit (TLS/HTTPS)
• Password hashing using industry-standard algorithms
• Token-based authentication with expiry
• Role-based access control for staff and admin users
• Monitoring and regular backups

No online system is completely secure. Please use a strong password and keep your login details private.

7. Cookies and local storage

This website does not use analytics or advertising cookies. The SOG POS web app uses cookies and local storage for:

• Authentication: keeping you signed in
• Basket: remembering the items in your order
• Notifications: storing a device token for order updates
• Preferences: remembering display settings

You can turn off cookies in your browser settings, but some features may then not work.

8. Third-party links and services

Our Services may link to third-party websites or services. We are not responsible for their content or privacy practices, so please read their privacy policies.

9. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Withdraw consent for marketing at any time
• Data portability: receive a copy of your data in a structured format
• Object to some kinds of processing

To use these rights, contact us using the details below. We will respond within one month. If your data was collected by a venue, we may pass your request to that venue. You can also complain to the Information Commissioner's Office (ico.org.uk).

10. Children's privacy

Our Services are not intended for people under 18. We do not knowingly collect personal data from children. If we learn that we have, we will delete it.

11. Legal framework

This policy is written to comply with:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
• The Privacy and Electronic Communications Regulations 2003 (PECR)

12. Changes to this policy

We may update this policy to reflect changes in our practices, technology or the law. When we make material changes, we will update the "Last updated" date above and, where appropriate, tell users by email, in the app or on this website.

13. Contact us

For questions, data requests or complaints about this policy or how we handle data, contact:

We aim to acknowledge requests within two working days.